Joint Commission

The standards of the Joint Commission on Accreditation of Healthcare Organizations deal with the quality of care issues in the organization and safety of the environment in which care is provided. JCAHO conducts tri-annual accreditation surveys to evaluate our compliance with nationally established standards that affect patient care.

If any issues you have raised with the hospital are not resolved to your satisfaction, then you may contact the Joint Commission. When submitting a complaint to Joint Commission, you may either provide your name and contact information or submit your complaint anonymously. Providing your name and contact information allows the Joint Commission to inform you about the actions taken in response to your complaint, and to contact you should additional information be needed.

The Joint Commission logo

Contact the Joint Commission on Accreditation of Healthcare Organizations

E-mail: complaint@jcaho.org

Fax:  304-792-5636 

Mail:

Office of Quality Monitoring
Joint Commission on Accreditation of Health Care Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

The Joint Commission will acknowledge your complaint if contact information has been provided. The Joint Commission's response to a complaint begins with a review of past complaints about the organization, if any, and the organization's accreditation survey report. After the Joint Commission completes its review of a complaint, they will inform you about the actions taken if contact information has been provided.