For Patients & Families

Patient and family care is very important to the staff at Hoops Family Children's Hospital.  We invite you to explore these resources and use this information to understand your hospital care team, to learn more about what our healthcare providers are doing to improve care, and how you can participate in making your care safer. 

Choosing a facility to provide care for your ill or injured child is not a decision to be made lightly. To help you understand more about Hoops Family Children's Hospital, our philosophy and the level of care we offer, here are our guiding commitments:

Family-Centered Care

The staff of Hoops Family Children's Hospital practices patient and family-centered care. This philosophy recognizes that the family knows the child best, and they are the experts on the child’s needs. We acknowledge and address the family's concerns, beliefs, opinions and feelings and include you in your child's care and the decision-making process at whatever level you choose. Your expertise as parents improves the quality and safety of your child's care as we work together to make informed decisions about the services and support your child receives.

Quality and Safety

Achieving excellence in caring for your child is a campus-wide effort. Caregivers work together across specialties, clinics and the hospital environment to give your child the safest and most compassionate care possible.

Patient Satisfaction

The staff of Hoops Family Children's Hospital considers families the most important members of each child’s care team. You may be asked to complete a satisfaction survey conducted by a national research firm, and your opinions help us measure our performance compared to other pediatric healthcare providers. Your feedback about your stay enables us to identify ways that we can improve the experience for every family we serve.

A Place Designed with Kids in Mind

Your child's illness or injury is frightening for a child and may be overwhelming for you and your family. Our doctors, nurses, health professionals and imaging technicians are experienced at making children more comfortable. At HFCH, we have considered the needs of children and families in designing our spaces and our processes, including kid-friendly furniture and play areas, streamlined registration, a child life program and frequent special visitors and surprises.

Promoting Healthy Kids

Children and families learn about health and wellness when children are patients at Hoops Family Children's Hospital, but our goal is to keep children out of the hospital. That's why the HFCH staff works with the schools and other partner organizations to bring health and safety information into the community. Look for us at health fairs, and at special events at Pullman Square, the Huntington Mall and local parks and venues.