Amenities & Services

The Tri-State Regional Airport is located about nine miles from the hospital, near Exit 1 off I-64. Tri-State Airport features flights from American Airlines and Allegiant Air. Allegiant Air offers non-stop service to Florida and Myrtle Beach, SC.

Automatic Teller Machines (ATM) are available 24 hours a day near the main entrance on the ground level and outside the cafeteria. The ATMs accept all MAC, CIRRUS and Star network cards and most major credit cards. If you have a problem with your transaction, please call the CHH Credit Union at 304.526.2097 between 7 a.m. and 4 p.m. Monday through Friday.

The Beauty Salon is on the 4thFloor. It is open from 10:30 a.m. to 3:30 p.m., Tuesday through Friday. Appointments with patients and visitors are welcome, and room service is available for patients who cannot leave their rooms. Please call 304-526-2159 or ext. 2159 from your hospital bedside phone.

Members of the Bio-Ethics Committee help patients, family and friends identify, analyze and resolve ethical issues related to patient care through information-gathering and discussion. Although the consultants do not make decisions for the people involved, they do offer advice, make recommendations and identify supportable options. Patients, family members and professionals remain responsible for their own decisions. There is no charge for ethics services. To speak to a bio-ethics consultant, please call 304.526.4860 or ext. 2049.

TTA provides transit services Monday through Saturday from 6:15 a.m. to 11:15 p.m. in the greater Huntington, WV urban area.  TTA buses travel from Huntington to Milton and Barboursville. The TTA information telephone number for all calls about regular bus route service is 304.526.RIDE. The telephone number for all calls about Dial-A-Ride service for the disabled is 304.529.7700.

Each time you board a TTA bus, your basic fare is $1.00 for adults and children 7 and older. Visit the TTA website for all fare details. Exact change for your bus fare is required. There are two fare zones. Call 304.529.RIDE for the exact fare for your bus trip with TTA.

The TTA Center is located on 4th Avenue at the intersection of 13th Street.

The cafeteria is on the ground floor off the Cabell Huntington Hospital lobby. It is open daily, and the hours are posted. A patient's family members may purchase guest trays that will be delivered with the patient's tray. To order a tray, call 304.526.3017.

The chapel is on the first floor off the Cabell Huntington Hospital lobby. Services are offered on special occasions as posted. The chapel remains open during the day so that anyone is welcome to visit and spend a few quiet moments in reflection.

Chaplains are available to support you and your family during your stay. Let your nurse know if you would like a pastoral visit, or call ext. 3730 from any hospital phone.

Perk Place is located on the ground level in the atrium across from the SMART Center. Coffee, juice and pastries are available Monday through Friday from 6:30 a.m. to 4:30 p.m.

If you have questions or concerns, the first step is to discuss them with your nurse. If the issue isn't resolved to your satisfaction, other resources available to you include:

• Nurse Manager: Contact your unit’s nurse manager using the extension posted in your room. At night and during the weekend, call ext. 2253 for the nursing supervisor.
• Charge Nurse and Unit Clinical Coordinator: Please call ext. 2253k to speak to either of them.
• Patient Relations: Call ext. 2273.

Mail is delivered daily to inpatient rooms. Stamps may be purchased at the Credit Union on the ground floor near the cafeteria. Outgoing mail may be placed in the mailbox outside the Marshall entrance.

An Added Touch, the main hospital gift shop, is located between the new parking garage and the Marshall Health building front entrance and offers a wide-variety of items to choose from to brighten someone's day. For more information, call 304.526.2114. A second, smaller shop called The Children's Depot is on the Fifth Floor in the Hoops Family Children's Hospital. For more information, call 304.399.1644.

Deaf-Talk is a communication system to facilitate understanding between healthcare professionals and the deaf. DT Interpreting is an interpreting/translating service from English to 150 other languages. To use Deaf Talk or DT Interpreting, please call 304.526.2090 or speak to your healthcare professional.

Huntington is home to several accommodations for families and guests to stay.

Local hotels include:

• Delta Hotels by Marriott**
  800 3rd Ave, Huntington, WV
  304.523.8880
• TownePlace Suites by Marriott
  157 Kinetic Drive, Huntington, WV
  304.525.4877
• Double Tree by Hilton
  1001 3rd Ave, Huntington, WV
  304.525.1001
• Super 8
  3090 16th Street Rd, Huntington, WV
  304.525.1410
• Red Roof Inn
  5190 US Route 60, Huntington, WV
  304.733.3737
• Ramada Limited
  3140 16th Street Rd, Huntington, WV
  304.523.4242

Vouchers are available for patient families who stay at the Delta Hotels by Marriott. Please contact your case manager to learn more.

Housekeepers wear blue uniforms. A member of the Housekeeping staff will clean your room daily. Housekeeping wants to make certain you are very satisfied with the cleanliness of the hospital. You may reach them at ext. 2034 from any hospital phone.

For information about Cabell Huntington Hospital that is not listed here, please call 304.526.2000.

For information about Edwards Comprehensive Cancer Center that is not listed here, please call 304-399-6500.

The Comfort House provides temporary lodging for relatives and supporting friends of seriously ill adult patients and qualified adult patients who live more than 50 miles from Huntington. Patients are referred from several area hospitals, and the house offers lodging for a small fee to relatives and friends who fit the guidelines. It has handicapped-accessible rooms and is located a few miles from the campus of Cabell Huntington Hospital. For more information, call 304-522-1832.

Please contact the Patient Advocate Representative to inquire about missing items or found items by calling 304.526.2321.

Medical records of patients treated at the Hoops Family Children's Hospital are maintained in the Health Information Management Department located on the ground level of Cabell Huntington Hospital. If you would like to request copies of your medical records, please complete an Authorization To Use/Disclose Health Information. This form can be downloaded or obtained from the Health Information Management Department in person or mailed/faxed to you if it's more convenient; just provide us with a fax number or mailing address.

In Person: To request your records in person, please come to the Health Information Management Department located on the ground level of the hospital. Please bring a picture ID to prove your identity.

By Mail or Fax: To request your records by mail, please download and complete the Authorization To Use/Disclose Health Information. Be sure to have your signature notarized if you are not returning the form in person. You may fax your notarized request to 304-526-2012. You will be contacted if pre-payment is required. See applicable fees below. Mail forms to:

Fees and Processing

Records being sent directly to a physician or healthcare provider are free of charge. All other copies will be billed through our copying service at a $10 retrieval fee plus 75¢ per page. Kindly allow approximately 10 days for records processing.

If you need additional information, feel free to call the Health Information Management Department Correspondence Section at 304-526-2259.

You can buy daily editions of The Herald-Dispatch from the machine near the front entrance. Magazines are for sale in the gift shop.

Free parking for visitors and patients is available in lots next to and behind the hospital or in the three-level parking garage. Please do not park in reserved parking areas or in specially designated spots. Be sure to turn off your headlights and lock your doors. If you need an escort to your car, call Security at 304.526.2223. Courtesy shuttle service is available on campus from the parking lot to the entrance and from the entrance to the parking lot.

General billing questions can be addressed by calling 304.526.2175. If you wish to speak to a financial counselor about a payment plan, please call 304.526.6344.

If you have questions or concerns about the course of your treatment at Cabell Huntington Hospital, please call our patient advocate at 304.526.2273.

Unless a request has been made that the patient will remain confidential, friends and family members may call 304-526-2111 to get general information (room and phone numbers) about a patient. Specific information about a patient’s health condition cannot be provided over the telephone.

Several fast food restaurants are on Hal Greer Boulevard within walking distance of the hospital, including McDonald's, Tudor's Biscuit World, Fuji Express and GD Ritzy's.

Huntington is home to incredible restaurants, diners and one-of-a-kind dining concepts.

Explore your options here.

The Ronald McDonald House is located directly behind Cabell Huntington Hospital, on the other side of the Dialysis Center. It is a house where parents and siblings of pediatric patients can stay for a small fee while the child is receiving care at the hospital. Families who live more than 50 miles away from the hospital are eligible to stay there. Referrals to the Ronald McDonald House are made by physicians, nurses and clinical resource coordinators. Parents may contact the Ronald McDonald House directly, but the house manager will verify the need for a room by contacting the hospital. For more information, please call 304-529-1122.

Security guards are on duty 24 hours a day, seven days a week to serve our patients and visitors. To contact security, please call 304.526.2223.

Cabell Huntington Hospital is a tobacco-free campus. To protect the health of Cabell Huntington Hospital patients, visitors, employees, physicians and volunteers, smoking on campus is only permitted in the patient and visitor smoking area just outside the visitor entrance of the ED.

Patients who experience difficulty refraining from smoking should consult with their physician, who may be able to recommend substitutes during their stay. For information about how to stop smoking, visit here.

A snack bar, open 24 hours a day, is on the ground level around the corner from the cafeteria across from the elevators near the north side of the hospital. The snack bar has vending machines stocked with snack foods and hot and cold beverages.

Local cab companies include:

• Express Cab Company: 304.453.7000
• Yellow Cab: 304.529.7131

Cell Phones: Because cell phones may interfere with the functioning of some hospital equipment, there are restrictions on using them in parts of the facility. Please check with a staff member to be sure cell phone use is permitted in the area before turning your telephone on.

Cabell Huntington Hospital has access to interpreters who offer sign language for individuals with hearing disabilities and who provide interpretation for more than 100 languages. Please ask a staff member for assistance or call 304.526.2253.

Free valet parking is available Monday through Friday from 8:30 a.m. to 5 p.m. under the canopy in front of the hospital. Please call 304.526.2555 or 2223.

Vending machines can be found on the ground floor near the cafeteria opposite the elevators or near the Emergency Department waiting room on the first floor.

Wheelchairs are available near each entrance to the complex. Please pull your car up under the canopy and tell the security guard, transportation attendant or valet that you need a wheelchair.